Shipping Policy

 

  1. International Shipping

    We offer international shipping to the following countries:

    • Shipping Available: Within the Domestic U.S., Canada
    • Shipping Not Available: Outside the U.S., Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, and Yukon territory in Canada.

    Note: We cannot ship to P.O. boxes.

     

    Important: Since we ship products from fulfillment centers based in the United States, shipping to Canada may be subject to tax and duties, as it is considered cross-border international shipping. Please be aware that extra customs fees may be imposed at checkout for shipments to Canada. We recommend checking the estimated tax duties prior to placing an order. You can also check our FAQ page for additional details.

    The recipient of the order will be responsible for any import duties or taxes charged by their country as part of clearing the parcel through customs or upon receiving the item. Please note that we will not accept returns on orders due to tax issues.

  2. Delivery Failure

    • Missing Parcel:
      If a parcel does not reach a customer within 60 days, we consider it missing. In these cases, we can resend a new parcel or process a refund.

    • Unclaimed Return:
      Orders returned due to incorrect or missing address information will have non-refundable shipping fees. We’re happy to resend the order, but additional shipping charges will apply. Please ensure that the correct address and contact information are entered.

  3. Customs-Related Issues

    The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These additional charges are the recipient’s responsibility, and TREEANNSEA has no control over these charges nor the ability to predict them. Customs policies vary widely; please contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our original delivery estimate.

  4. For Canadian Orders

    For Canadian orders, import fees will be calculated at checkout based on the destination province. No additional fees will apply once the package arrives in your country.

    Please note that we are unable to ship orders that exceed 4 lbs (1.81 kg). If you exceed this weight limit, your order will not proceed at checkout. We recommend splitting your order to meet the threshold.

    If you have further questions regarding shipping, please contact us.
    Please note that our shipping policy may change any time without notification.